NDIS 2022 – 2023 Price Changes￼
Here’s a list of changes that may impact your swara supports.
Short Notice Cancellations
The definition of ‘short notice’ has been adjusted in the provider’s favour. The previous definition of ‘short notice’ for shorter supports was 2 days, and 5 days for other supports. However, short notice cancellations are now defined as 7 days for all supports.
This means that if a participant does not provide 7 days’ notice to cancel or reschedule a support or does not show up for a scheduled support within a reasonable time or is not present for an agreed support the provider is can still bill for this support. Providers are now allowed to bill for Centre Capital Cost in the event of a short notice cancellation.
We understand that emergencies happen, and you can’t always provide us with 7 days’ notice! However, we want you to get the most out of your supports at swara, so please reach out to the team so we can work with you to avoid unnecessary cancellation fees.
There have also been changes to the following areas:
- Support Coordination
- Plan Management
- Provider Travel